Terms of service

Last updated: October 29, 2026

1. Who we are and what these Terms cover

These Terms govern the use of Kuseki App (kuseki.app), provided by Michele De Vivo, trading as MichyDev, a self-employed professional based in Spain ("Kuseki", "we", "us"). Contact: [email protected]. Tax ID (NIF) Y4961075N. By creating an account you accept these Terms.

2. What is Kuseki?

Kuseki gives you a personal booking page with a link you can share (Instagram bio, WhatsApp, Google and so on). Clients pick a service, day and time; you get the booking in your dashboard. Kuseki is not a marketplace: clients only see you. We may improve and change features over time without removing the core features of the plan you pay for.

3. Who can use Kuseki?

Kuseki is built for professionals and businesses who use it for their work. By creating an account you confirm you are at least 18 and are acting for your business, not as a consumer. You are responsible for the accuracy of what you enter and for keeping your password safe.

4. How does the free trial work?

• The trial lasts 7 days and needs no payment card.
• If you do not subscribe when it ends, your account is paused: your data stays saved and your page tells clients that bookings are closed.
• You can subscribe at any time and pick up where you left off, or ask us to delete everything.

5. Pricing and billing

• Launch price: USD 9.99 a month or USD 99 a year for payments in US dollars; EUR 9.90 a month or EUR 99 a year for payments in euros.
• Locked price: if you subscribe at the launch price, you keep it for as long as you stay subscribed without a break. If you cancel and come back later, the price in force at that time applies.
• Later standard price: EUR 14.90 (USD 14.99) a month for new subscribers once the launch period ends. The price in other currencies is shown before you pay.
• Team members: each extra chair (a team member with their own schedule) costs 50% of your plan's base price. If the base price changes under these Terms, the per-chair fee follows the same proportion.
• No commission: we never take a cut of your bookings or income.
• Payments are processed by Stripe. Your subscription renews automatically at the end of each period (month or year) until you cancel.
• Taxes: we invoice from the Canary Islands (Spain), where IGIC applies instead of VAT. The price shown is the price you pay, with no VAT added. Any local sales tax you owe in your own country is yours to handle.

If we change prices for active subscriptions (other than locked ones), we email you at least 30 days in advance and you can cancel before the new price applies.

6. Cancellation and refunds

• You can cancel any time from your dashboard, no emails or calls needed.
• Cancellation takes effect at the end of the period you already paid for. Until then, everything keeps working.
• Monthly plans are not refunded for unused days of the current month.
• The yearly plan is non-refundable, except where the law requires a refund or the service was not provided because of us.
• After your subscription ends you have 30 days to export your data; then we delete it, except what the law requires us to keep (such as invoices).

7. Acceptable use

You agree not to:

• offer illegal services or publish unlawful, offensive or misleading content, or content that infringes others' rights (for example photos or trademarks you may not use);
• use your page or reminders to send advertising or unsolicited messages;
• enter people's data without a lawful basis, or collect sensitive data (such as health data) through booking fields;
• try to access other accounts, bypass technical limits, overload the service or copy its code;
• resell the service without our written agreement.

For serious breaches we may suspend your account, with notice whenever possible.

8. Your clients, your responsibility

The relationship with your clients is yours. You set services, prices, hours and cancellation rules, and you are responsible for the services you provide. For your clients' data you are the controller: you must tell them how you use their data (a short notice on your page works, and we help you write it) and follow the rules that apply to you, including rules on marketing messages and texts.

9. Processing data on behalf of the professional (Article 28 GDPR agreement)

This section is the data processing agreement between you (controller) and Kuseki (processor) under Article 28 of the EU General Data Protection Regulation (Regulation 2016/679).

• Subject and duration: managing your clients' bookings for the length of your subscription, plus the 30-day export window.
• Nature and purpose: collecting, storing, viewing, sending confirmations and reminders, and deleting, only to run the service.
• Types of data: name, phone, email, service, appointment date and time, notes, booking status.
• Data subjects: your clients and anyone who books on your page.
• Instructions: we process data only on your documented instructions, which are these Terms and the settings you choose in the dashboard. If we think an instruction breaks the law, we will tell you.
• Confidentiality: anyone who accesses data for us is bound by confidentiality.
• Security: appropriate technical and organizational measures (Article 32 GDPR): encrypted connections, access control, backups, separation of each professional's data.
• Sub-processors: you give general authorization for Hetzner (servers and database in the EU), Cloudflare (website hosting), Resend (email) and, if you turn on WhatsApp reminders, Meta/WhatsApp. We email you before adding or replacing a sub-processor; you may object on reasonable grounds and, if we cannot find a solution, cancel at no extra cost. We bind sub-processors to equivalent data protection obligations.
• Transfers outside the EU: only with Article 45 or 46 GDPR safeguards (Data Privacy Framework or Standard Contractual Clauses).
• Assistance: we help you answer your clients' requests (access, deletion and others) and, as far as we are concerned, with Articles 32 to 36 GDPR.
• Breaches: we notify you without undue delay, and in any case within 48 hours of becoming aware, with the information we have.
• End of service: you can export the data; after 30 days we delete it. Bookings older than 24 months are deleted automatically even during the subscription.
• Audits: we provide the information needed to show compliance with this section; any audit must be agreed with reasonable notice.

10. WhatsApp reminders

WhatsApp reminders are an optional feature, coming soon. When available, they are sent only if you turn them on, through Meta's WhatsApp Business services and under WhatsApp's rules. Any cost will be shown clearly before you activate it. If you text clients in the US, you are responsible for following the consent rules that apply to texts and calls.

11. AI assistant

If the site or dashboard shows a chat with an AI-based assistant, we label it clearly (Article 50 of the EU AI Act). The assistant's answers are guidance and may contain mistakes; for important matters (invoices, contracts, data) what we confirm by email prevails.

12. Availability

We work hard to keep Kuseki online, but we cannot promise uninterrupted service. There may be maintenance or provider outages. When we can, we announce planned maintenance in advance.

13. Content and intellectual property

Content you upload (logo, photos, text) stays yours. You allow us to use it only to show your page and run the service. The software, the Kuseki brand and the site design belong to the provider.

14. Limitation of liability

To the extent the law allows:

• we are not liable for indirect losses, such as lost profits or lost clients, or for missed appointments caused by things outside our control;
• our total liability to you is capped at what you paid us in the 12 months before the event;
• these limits do not apply to intentional misconduct or gross negligence, or where the law does not allow liability to be limited.

15. Changes to these Terms

We may update these Terms. For important changes we email you at least 30 days in advance. If you do not agree, you can cancel before they take effect.

16. Governing law and venue

These Terms are governed by Spanish law. Disputes go to the courts of the provider's domicile in Spain. Any mandatory protections that apply to you by law are not affected.

The EU Online Dispute Resolution (ODR) platform was discontinued on July 20, 2025 by Regulation (EU) 2024/3228, and it only covered consumer contracts anyway, while Kuseki is a business-to-business service. If something goes wrong, write to us first: we would rather fix it by talking.